Workday System Specialist
The Workday System Specialist is responsible for the maintenance and configuration of all modules within our Workday system. The role will provide end user support (Level 1), complex issue resolution and troubleshooting integrations (Level 2) and deliver change and enhancement requests (Level 3). The role will upskill and train team members and internal support staff (including IT Service Desk) on Workday Administration. The role may also be required to support Workday related projects and cover other team member roles as required.
- Diagnose, troubleshoot and resolve support tickets (Levels 1, 2 and 3) ensuring SLAs are met
- Escalate and work with Managed Services Support team to resolve complex support tickets (Levels 3)
- Build, test and deploy changes and enhancements in accordance with change and release processes to meet evolving business requirements and drive system optimisation and best practice
- Configure business processes and workflows in compliance with company policies, government regulations and audit compliance
- Provide input to help share HCF’s Workday Roadmap to drive operational excellence and outstanding employee experience
- Partner with stakeholders to identify development areas and provide technical solutions
- Undertake regular auditing of information to ensure data integrity and accuracy
- Build high quality reports and analysis as required, including visual dashboards
- Provide Workday subject matter expertise
- Support less experienced members of the team in solving tickets and queries
- Create targeted knowledge article and FAQs for IT Service Desk, Self-Service, AI chatbots to be utilised in all available support channels such as Self Service Portal, SharePoint, ITSM toolset and Workday Help.
- Document and map Workday system processes and workflows as required
- Lead the assessment of bi-annual releases and support approved deployment to help ensure we are making the best use of all that Workday has to offer
About HCF
At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.9 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver ourStrategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
Culture & Benefits
Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:
- 50% subsidy on HCF hospital and/or extras cover
- 18 weeks of parental leave for all new parents
- Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
- Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.
Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.
Next steps
If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – [email protected] to discuss.
We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.
The Workday System Specialist is responsible for the maintenance and configuration of all modules within our Workday system. The role will provide end user support (Level 1), complex issue resolution and troubleshooting integrations (Level 2) and deliver change and enhancement requests (Level 3). The role will upskill and train team members and internal support staff (including IT Service Desk) on Workday Administration. The role may also be required to support Workday related projects and cover other team member roles as required.
- Diagnose, troubleshoot and resolve support tickets (Levels 1, 2 and 3) ensuring SLAs are met
- Escalate and work with Managed Services Support team to resolve complex support tickets (Levels 3)
- Build, test and deploy changes and enhancements in accordance with change and release processes to meet evolving business requirements and drive system optimisation and best practice
- Configure business processes and workflows in compliance with company policies, government regulations and audit compliance
- Provide input to help share HCF’s Workday Roadmap to drive operational excellence and outstanding employee experience
- Partner with stakeholders to identify development areas and provide technical solutions
- Undertake regular auditing of information to ensure data integrity and accuracy
- Build high quality reports and analysis as required, including visual dashboards
- Provide Workday subject matter expertise
- Support less experienced members of the team in solving tickets and queries
- Create targeted knowledge article and FAQs for IT Service Desk, Self-Service, AI chatbots to be utilised in all available support channels such as Self Service Portal, SharePoint, ITSM toolset and Workday Help.
- Document and map Workday system processes and workflows as required
- Lead the assessment of bi-annual releases and support approved deployment to help ensure we are making the best use of all that Workday has to offer
About HCF
At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.9 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver ourStrategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
Culture & Benefits
Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:
- 50% subsidy on HCF hospital and/or extras cover
- 18 weeks of parental leave for all new parents
- Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
- Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.
Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.
Next steps
If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – [email protected] to discuss.
We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.
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