NetOps Engineer

An exciting permanent opportunity to join as a NetOps Engineer in HCF Australia.

We are seeking a talented Network Operations Engineer with NetOps capabilities to help our network infrastructure team. The ideal candidate will possess extensive knowledge of network operations, including design, implementation, maintenance, and troubleshooting. They should have a good understanding of NetOps and DevOps principles and practices to streamline our deployment processes and enhance overall efficiency.

Key Tasks:

• Manage and maintain network infrastructure components, including routers, switches, firewalls, and VPNs, ensuring robustness and efficiency.
• Possess a strong understanding of infrastructure as code, with knowledge of Terraform, Azure DevOps, and Git repositories.
• Monitor network performance metrics, troubleshoot issues, and optimize configurations to enhance system reliability and efficiency.
• Proactively ensure network availability and security through regular monitoring and maintenance activities.
• Collaborate with cross-functional teams to integrate DevOps methodologies into network operations, promoting a culture of continuous improvement.
• Utilize automation tools such as Ansible, Puppet, or similar for network provisioning, configuration management, and monitoring tasks.
• Develop and enhance deployment processes and CI/CD pipelines to facilitate seamless network changes and updates.
• Swiftly respond to network incidents, perform thorough root cause analysis, and implement effective corrective actions to prevent recurrence.
• Create, review, and maintain incident response procedures and documentation to ensure preparedness for potential network issues.
• Participate in an on-call rotation, providing timely and effective resolution of network-related issues.
• Generate and maintain comprehensive documentation of network configurations, operational procedures, and troubleshooting guides.
• Regularly produce reports detailing network performance metrics, operational status, and incident resolutions.

Essential:

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Proven experience as a Network Operations Engineer, with exposure to DevOps practices.
• Strong understanding of networking protocols (TCP/IP, DNS, DHCP, etc.) and network security principles.
• Hands-on experience with network devices (routers, switches, firewalls), monitoring tools, and scripting languages (Python, Bash).
• Familiarity with cloud platforms (AWS, Azure) and containerization technologies is advantageous.
• Relevant certifications (e.g., Cisco, Palo Alto, DevOps, NetOps certifications) are a plus.
• Analytical mindset with strong problem-solving abilities.
• Effective communication skills and ability to collaborate with diverse teams.
• Proactive approach to learning and staying updated on industry trends.
• Ability to prioritize tasks and work effectively

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.9 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver ourStrategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits

Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• 50% subsidy on HCF hospital and/or extras cover
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
• Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – [email protected]  to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.

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