Process Improvement & Workforce Analyst

Ventia has been awarded a five-year partnership with Telstra to provide lifecycle management and fixed network services for Telstra’s digital infrastructure.

This is an exciting opportunity for an enthusiastic and team orientated individual looking to begin their Project Management Career. This role will see you working in the National Service Delivery Team within Ventia's Telecommunications sector in Sydney. Candidates based in other locations are also encouraged to apply.

What’s on Offer

• Longevity: 5-year partnership with Telstra

• Work with a leading telecommunications company at the forefront of network innovation.

• Access to a variety of Health and Wellness initiatives - including the EAP, Ventia's Healthy Minds program and Healthy Bodies program

• Employee benefits such as corporate travel discounts, Novated leases, private health discounts, credit discounts and more

• A flexible, supportive and inclusive work environment where you matter

• Career stability and development opportunities

• High safety culture keeping our people and the public safe

About The Role

This permanent full-time role will see you contribute to the assessment and continuous improvement of Ventia's National Delivery Support Services strategy while enjoying the benefits of a collaborative and supportive team. The key focus of this role will be to manage all performance reporting and analyse all data to lead and support a small team by being a strong and proactive contributor to the delivery of the project schedules, looking not just at delivery of existing initiatives but also the identification and delivery of new opportunities. This is an ideal role for a high achieving data analyst or engineer who's looking to expand their skill set by bridging the gap between business process and the data it produces and the technology we need to manage it.  A suitable individual for this role should be analytical, data driven and a big believer of continuous improvement and document control.
 

Your key responsibilities include but are not limited to:

• Building and maintaining reports and processes to measure and drive performance, must have a data analysts background

• Maintain and update the document register and establish and implement new delivery processes aligned to specific project requirements

• Monitor team performance and report metrics, weekly, monthly & quarterly

• Provide coaching as required, maintain a training matrix to identify training opportunities

• Oversee day to day team's operation and performance to ensure we meet the SLA (Service Level Agreement) requirements 

• Fully accountable for delivering our schedule, reporting and processes 

• Assist with the review of Scope of Works and the development of project resource plans for project managed engagements involving all relevant stakeholders, ensuring technical skills align with requirements and allocating resources to meet project schedule and scope.

• Implement cross training and skill maintenance to mitigate resourcing gap risks

• Provide performance management strategies as required

• Manage escalations and complex issues

• Support the Delivery Leadership team by ensuring the project information is up-to-date, accurate and supports the needs of the Business.

About You:

• Strong analytical & reporting skills including the ability to create and present analytics results and insights in a highly polished, succinct form with a sharp attention to detail, easily able to identify trends, patterns and opportunities

• A critical thinker who is passionate about process, change and technology with the ability to work within a team to achieve excellent results 

• Fast paced and energetic self-starter who sees things through to completion

• Highly organised with the ability to multi-task and deal with a variety of activities with an eye for detail

• Multi-talented with a love of everything from process to planning and creative problem solving, a strong desire to learn new things and build from scratch

• Proven experience managing multiple systems and an ability to pick things up quickly

• Excellent communication skills with a consultative and collaborative approach

• Experience adhering to and driving best practice processes, procedures, frameworks and standards that comply with policy and governance

• Proven experience in workforce planning/resource scheduling will be highly desirable

• Highly confident using Microsoft Suite, Advanced Microsoft Excel,SQL and Power Query – Mandatory

• Understanding use of external data imports and end points

• Power BI knowledge – Desirable

• Understanding and experience in Microsoft Power Apps and Flow - Desirable but not essential

• SAP and Maximo experience highly desirable

About Ventia

Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.

Diversity

Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, Women, Veterans and spouses and people with disabilities.

How to Apply

Please click on the link below to submit your cover letter and resume.

Position Reference Number: 162105

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