Quality & Compliance Manager
What's on offer:
- Play a key role in delivery of quality Homes NSW properties for our community.
- Supportive leadership team, opportunities for professional career development.
- Hybrid working - Split your time in the office, on site and work from home.
- Join one of the largest essential service providers in Australia and New Zealand
- Full time permanent role with a respected stable ASX listed organisation.
About the role:
As our Quality and Compliance Manager for our RAPM (Responsive and Programmed Maintenance) contract at Ventia you will play a critical role in our ability to deliver and support Homes NSW with property and tenancy management services that ensure public housing assets are well-maintained, and tenants enjoy a high quality of accommodation and housing.
You will lead strategic initiatives to enhance performance outcomes, ensure compliance and manage risks within a high-volume property maintenance environment. This involves leading contract objectives through comprehensive internal audits, overseeing the customer audit process, managing and monitoring accreditation activities.
Based at our Parramatta office we offer a flexible work atmosphere splitting your time in the office, on site and work from home.
What you’ll be doing:
- Lead and foster a culture of continuous improvement working with the contract leadership team to deliver and ensure contractual quality KPIs are being monitored and managed effectively.
- Develop, implement and maintain quality improvement plans and procedures that allow stakeholder to meet client and industry standards.
- Govern contract quality improvement initiatives across all team functions facilitating vendor audits in collaboration with commercial and performance team.
- Lead investigations root cause analysis on quality related incidents and development of QI action plans.
- Maintain contract and organisation regulatory compliance in line with best practice, corporate and external requirements.
- Review audit processes, documented procedures and schedules to ensure targets are met and opportunities and risks are identified.
About you:
- Demonstrated experience in quality and compliance management. (Formal qualifications and accreditations would be highly regarded)
- Experience in client facing role ideally within a government or similar environment .
- Well-developed exposure to managing governance frameworks, auditing and compliance activity.
- Passionate about continuous improvement and safety, able to navigate a fast-paced complex business environment.
- Excellent communication skills written and verbal with the ability to lead a small team positively contributing to a supportive and inclusive workplace culture.
About Ventia:
Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. No one else does exactly what we do in the way we do it. Making infrastructure work for our communities is at the heart of who we are and it's what unites and excites us.
Diversity:
Ventia is enriched by the diverse experiences, talents, and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, Women, Veterans and spouses and people with disabilities.
How to apply:
If you are looking to expand your career with a business that rewards and values its employees, please apply below by clicking on the apply now button.
Position Reference Number: 162737
What's on offer:
- Play a key role in delivery of quality Homes NSW properties for our community.
- Supportive leadership team, opportunities for professional career development.
- Hybrid working - Split your time in the office, on site and work from home.
- Join one of the largest essential service providers in Australia and New Zealand
- Full time permanent role with a respected stable ASX listed organisation.
About the role:
As our Quality and Compliance Manager for our RAPM (Responsive and Programmed Maintenance) contract at Ventia you will play a critical role in our ability to deliver and support Homes NSW with property and tenancy management services that ensure public housing assets are well-maintained, and tenants enjoy a high quality of accommodation and housing.
You will lead strategic initiatives to enhance performance outcomes, ensure compliance and manage risks within a high-volume property maintenance environment. This involves leading contract objectives through comprehensive internal audits, overseeing the customer audit process, managing and monitoring accreditation activities.
Based at our Parramatta office we offer a flexible work atmosphere splitting your time in the office, on site and work from home.
What you’ll be doing:
- Lead and foster a culture of continuous improvement working with the contract leadership team to deliver and ensure contractual quality KPIs are being monitored and managed effectively.
- Develop, implement and maintain quality improvement plans and procedures that allow stakeholder to meet client and industry standards.
- Govern contract quality improvement initiatives across all team functions facilitating vendor audits in collaboration with commercial and performance team.
- Lead investigations root cause analysis on quality related incidents and development of QI action plans.
- Maintain contract and organisation regulatory compliance in line with best practice, corporate and external requirements.
- Review audit processes, documented procedures and schedules to ensure targets are met and opportunities and risks are identified.
About you:
- Demonstrated experience in quality and compliance management. (Formal qualifications and accreditations would be highly regarded)
- Experience in client facing role ideally within a government or similar environment .
- Well-developed exposure to managing governance frameworks, auditing and compliance activity.
- Passionate about continuous improvement and safety, able to navigate a fast-paced complex business environment.
- Excellent communication skills written and verbal with the ability to lead a small team positively contributing to a supportive and inclusive workplace culture.
About Ventia:
Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. No one else does exactly what we do in the way we do it. Making infrastructure work for our communities is at the heart of who we are and it's what unites and excites us.
Diversity:
Ventia is enriched by the diverse experiences, talents, and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, Women, Veterans and spouses and people with disabilities.
How to apply:
If you are looking to expand your career with a business that rewards and values its employees, please apply below by clicking on the apply now button.
Position Reference Number: 162737
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